Shipping policy
Shipping Policy
Last updated: August 31, 2026
At Western Walks, we’re committed to getting your order to you safely and as quickly as possible. Please read the following information regarding our shipping and delivery process.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, where available.
Please note that orders may take slightly longer to process during weekends, public holidays, sales, or periods of high order volume.
Shipping Times
Estimated delivery times are:
- New Zealand: 5–12 business days
- Australia: 7–15 business days
- United States & Canada: 8–18 business days
- United Kingdom & Europe: 8–20 business days
- Other international destinations: 10–25 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, public holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery location and the items in your order.
From time to time, Western Walks may offer promotional free shipping. Any applicable free-shipping offers will be clearly displayed on our website.
Tracking
Where tracking is available, you will receive your tracking number via email once your order has been shipped.
Please allow 2–5 business days for tracking information to become active after receiving your shipping confirmation.
If your tracking information has not updated for several days, your parcel may still be in transit. International tracking updates can sometimes take longer to appear.
Incorrect Shipping Address
Please ensure that your shipping information is correct before completing your purchase.
If you provide an incorrect or incomplete address, please contact us as soon as possible at:
westernwalks@outlook.com
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Western Walks is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your order appears to be delayed, please first check the tracking information provided by the shipping carrier.
If your package has not arrived within a reasonable period after the estimated delivery window, please contact us at westernwalks@outlook.com and we will assist you in investigating the shipment.
Once an order has been handed over to the shipping carrier, delivery delays caused by the carrier are outside of Western Walks’ direct control.
Damaged Packages
If your package arrives damaged, please contact us at westernwalks@outlook.com as soon as possible.
Please include your order number and clear photographs of the damaged packaging and product so that we can assess the issue and determine the appropriate solution.
Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, taxes, or other import fees imposed by the destination country.
Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
Western Walks does not control these charges and cannot guarantee whether or how much you may be charged.
Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Western Walks
Email: westernwalks@outlook.com
We’ll be happy to help.